During the 2013-2014 academic year, staff at the Emerson College Iwasaki Library began to explore new service-desk models. This exploration became the catalyst to a 4-plus year goal of merging the library’s 3 existing service desks to 1 super desk (affectionately referred to as "Frankendesk"). This lofty goal, once conceptualized, required rapid and collaborative planning and implementation, but also necessitated thoughtful assessment, reflection, and willingness to change in order to be successful. After the Service Desk’s first year in action, the processes of assessment, reflection, and change are ongoing, but library staff are proud of its beautiful monster.
Hall: Diamond 1