NELA 2017 Annual Conference

22nd to 24th October, 2017


22nd to 24th October, 2017 08:00 am - 09:00 pm

Website: NELA 2017 Annual Conference


Sheraton Burlington
870 Williston Rd
Burlington, VT 05403

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October 24, 2017, 9:00 am

Unscripted Customer Service


You may have noticed that in our unscripted lives, things happen that you just can't prepare for. We're doing improv all the time - every day! At this interactive presentation, you will learn and practice (if you pressure!) the rules of improv which will help you deal with those unexpected (and expected) issues that pop up in your libraries.

Hall: Emerald 3 Track: Marketing Type: